Enhanced Security and Control

With Symmetry GUEST, security officers can monitor visitor activity in real-time. This immediate oversight allows for quick responses to any suspicious activity, ensuring that potential threats are addressed promptly. Dashboards show visitor activity by the hour, so a security officer has a complete snapshot of the activity occurring in the building.

Symmetry GUEST seamlessly integrates with Symmetry Access Control and other systems to prevent unauthorized entry. This ensures that only approved individuals can access restricted areas, significantly bolstering overall security.

Improved Efficiency and Time Management

Automated check-in processes eliminate inaccurate paper logbooks and paperwork, allowing security officers to focus more on monitoring and less on administrative tasks.

Hosts can pre-register visitors, enabling security officers to quickly verify and process entries. This not only speeds up the check-in process but also reduces congestion in the lobby.

Officers receive instant notifications of visitor arrivals, improving response times and ensuring that visitors are promptly attended to.

Accurate Record-Keeping and Reporting

Maintaining accurate, digital records of all visitor entries and exits is essential for security and accountability. Symmetry GUEST ensures that these logs are detailed and easily accessible.

A visitor management system provides easily accessible audit trails and detailed reports for compliance and security reviews. This makes it simpler to track who entered the facility, when, and for what purpose.

Enhanced Communication and Coordination

Automatic notifications to hosts upon visitor arrival reduce miscommunication and ensure that visitors are promptly greeted and escorted. The security officer can rest easy knowing the proper host will greet their visitor.

Symmetry GUEST can send an email to the visitor that includes instructions or important information, such as where to park, what door to use to enter, etc. Providing visitors with clear instructions reduces the burden on security guards to manage visitor confusion, allowing them to focus on their primary security tasks.

Quick dissemination of emergency alerts to all relevant personnel ensures that everyone is informed and can act swiftly in case of an emergency. Symmetry GUEST allows officers to create a quick Who’s In report, so they know exactly who is in the building in an emergency.

Increased Professionalism and Visitor Experience

Symmetry GUEST contributes to a professional and efficient first impression, which is crucial for any organization. Visitors feel more welcomed and assured when the check-in process is smooth and professional.

Faster check-in processes enhance the visitor experience, making it more likely that visitors will have a positive view of the organization. Symmetry GUEST reduces long wait times.

Automatically generated visitor badges improve identification and security, ensuring that everyone in the facility knows who a visitor is and who is authorized to be there.

Enhanced Compliance and Risk Management

Symmetry GUEST helps organizations meet regulatory requirements by knowing who was in a building and when. Detailed reports provide the appropriate documentation necessary to remain compliant.

Documenting and managing incidents involving visitors is crucial for security and accountability.

Identifying and addressing potential security threats more effectively is easier with Symmetry GUEST, as it provides comprehensive data and analytics on visitor activity.

Symmetry GUEST Visitor Management offers numerous benefits to security officers, enhancing security, efficiency, record-keeping, communication, professionalism, and compliance. Organizations can provide a safer and more organized environment, allowing security officers to perform their duties more effectively. For improved security operations, consider investing in a robust visitor management system such as Symmetry GUEST and turn your security officers into silent superheroes.

Watch this short video to learn more about Symmetry GUEST, and contact an AMAG Technology Sales Representative to learn more or receive a demo.

The post Six Ways a Visitor Management System Transforms Security Officers into Superheroes appeared first on AMAG.

A visitor is the least vetted person to enter a facility, which is why organizations must act to prevent security nightmares. The future of visitor management is here: Symmetry GUEST, an innovative solution from AMAG Technology. Designed to streamline and enhance the visitor experience while bolstering security, Symmetry GUEST helps facilities know exactly who is in their building. Read more to learn the challenges and how Symmetry GUEST addresses those challenges. 

Transform your Visitor Management with Symmetry GUEST

Discover how Symmetry GUEST by AMAG Technology revolutionizes visitor management! Ditch the clipboard and enjoy seamless, hassle-free check-ins. Pre-register guests easily and provide a personalized experience. Automate processes, reduce errors, enforce compliance, and cut costs. Transform your visitor management today! Contact an AMAG Technology sales representative for more information or a demo.

Visit AMAG Technology at GSX 2024

Please visit AMAG Technology at our GSX booth 2001 at the Orange County Convention Center, September 23 -25, 2024 to learn what is new!

1. Symmetry Wallet – Easily access corporate spaces with just a mobile device.
2. Symmetry Control Room – Manage your entire security ecosystem from one window, simplifying processes and improving security.
3. Symmetry GUEST Visitor Management – Policy-driven, compliance-based and up and running in minutes.
4. Plus, more!

Contact your sales representative to schedule a demo or meeting.

AMAG Technology Releases Symmetry Access Control V9.8 with Symmetry Wallet Credential Support

Supporting the release of the Symmetry Wallet platform, Symmetry Access V9.8 introduces a new Reader format called “Series 900 Wallet-57, AMAG 62/63 SmartMAX” that encompasses the use of Apple and Google Wallet, SmartMAX and mobile credentials. Also included in the release is a “WALLET-57” reader format that can be used with Wallet credentials and a new “Wallet-57” credential format. These feature enhancements ensure a seamless integrated solution for issuing mobile credentials for Apple and Google Wallet.

Symmetry Access Control V9.6 was recently released. It provides an enhanced user interface and user-friendly options and meets accessibility requirements. Read more.

New Partner Portal Delivers Information, News and More

AMAG Technology is excited to announce the launch of a brand-new Partner Portal. The new platform provides one place for all customers to access important resources such as registering for Symmetry software, accessing the Learning Management System, datasheets, price lists and technical documentation. Partners can view the Portal on their mobile devices so it is easy to access while at a customer site.

AMAG Technology customers can request a login at https://portal.amag.com/. Access to the site will be granted within 24-48 hours. The link is also available on www.amag.com.

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the July 2024 versions. Microsoft Security Updates are available for:

• v8.x
• v9.x
• Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2024

UK Office

• August 26 – Summer Bank Holiday
• December 25 – Christmas Day
• December 26 – Boxing Day

US Office

• September 2 – Labor Day
• November 28 – Thanksgiving Day
• November 29 – Day after Thanksgiving
• December 25 – Christmas Day

The post AMAG Symmetry Scoop – July 2024 appeared first on AMAG.

, an innovative solution from AMAG Technology. Designed to streamline and enhance the visitor experience while bolstering security, Symmetry GUEST helps facilities know exactly who is in their building.

Current Challenges in Visitor Management 

Many organizations manage visitors using paper logbooks. While this may have been satisfactory 20+ years ago, today’s security challenges have proven ineffective. Modern challenges have amplified the issues which include: 

• Security Concerns: Ensuring that only authorized individuals gain access to facilities while maintaining a welcoming environment.  

• Manual Processes: As mentioned, many organizations still rely on paper logs or outdated systems, leading to inefficiencies and security gaps. 

• Compliance Requirements: Adhering to regulatory requirements for data protection and visitor tracking is increasingly important and often challenging (or non-existent) with traditional systems. 

• Visitor Experience: A cumbersome check-in process can leave a negative impression, impacting the overall visitor experience and the organization’s reputation. 

How Symmetry GUEST Addresses These Challenges 

Symmetry GUEST is a robust visitor management solution designed to tackle these challenges head-on, easily and efficiently. Here is how it makes a difference: 

• Enhanced Security: Symmetry GUEST integrates seamlessly with access control systems, ensuring that only pre-authorized visitors can enter specific areas. It allows for real-time tracking and monitoring, providing a higher level of security oversight. 

• Streamlined Processes: The solution digitizes the entire visitor management process. Visitors receive a welcome email prior to their visit and scan a QR code upon arrival, reducing wait times and the administrative burden at the front desk. 

• Compliance Made Easy: Symmetry GUEST helps organizations stay compliant by securely storing visitor information and providing detailed audit reports. 

• Improved Visitor Experience: Self-service kiosks and auto check-ins enhance the visitor experience, making it smoother and more professional.  

• Reduce Operating Costs: Symmetry GUEST automates all processes associated with the lifecycle of a visitor, streamlining the journey through the reception area. 

Request a Demo 

Are you ready to ditch the clipboard and stay ahead of the curve? Experience the future of visitor management with Symmetry GUEST. Contact AMAG Technology today to request a demo and see firsthand how Symmetry GUEST can transform your organization’s visitor management processes. 

Embrace the future with Symmetry GUEST – where security, efficiency, and visitor experience converge. 

The post The Future of Visitor Management: Symmetry™ GUEST  appeared first on AMAG.

AMAG Technology is announcing the availability of the Symmetry Wallet platform, which provides an entire solution for issuing mobile credentials for Apple and Google Wallet. AMAG Technology provides a complete Wallet issuance solution, including the Symmetry Wallet Platform, Identity Management with Symmetry CONNECT and Access Control with Symmetry Access Control, panel hardware and Symmetry Blue readers ensuring a secure solution.

Users are emailed a link to authenticate the badge via Symmetry Wallet. AMAG Technology provides a seamless user experience by leveraging unique web provisioning technology to add badges to Wallet. Symmetry Access Control and Symmetry Blue readers will continue supporting Wallet and physical credentials so organizations can transition from physical to mobile credentials anytime. They support both credentials simultaneously. Contact an AMAG Technology sales representative for more information or a demo.

AMAG Technology Releases Symmetry Access Control V9.8 with Symmetry Wallet Credential Support

Supporting the release of the Symmetry Wallet platform, Symmetry Access V9.8 introduces a new Reader format called “Series 900 Wallet-57, AMAG 62/63 SmartMAX” that encompasses the use of Apple and Google Wallet, SmartMAX and mobile credentials. Also included in the release is a “WALLET-57” reader format that can be used with Wallet credentials and a new “Wallet-57” credential format. These feature enhancements ensure a seamless integrated solution for issuing mobile credentials for Apple and Google Wallet.

Symmetry Access Control V9.6 was recently released. It provides an enhanced user interface and user-friendly options and meets accessibility requirements. Read more.

AMAG Technology Releases Symmetry CONNECT and Symmetry GUEST V1.82.50

The newest Symmetry GUEST Visitor Management version adds additional text messaging capabilities for visitors.

In addition to emails, Symmetry GUEST can notify visitors of scheduled visits by text message. With this enhancement, the administrator can now configure the ability to text the visitor when a new visit is registered, updated, or canceled. This enhancement improves the options that users must communicate with their visitors. Read more.

Internal Systems Update Meets GDPR Guidelines

AMAG Technology has successfully moved to Microsoft Office 365, as well as completed the move of our internal business systems to a new infrastructure, which is hosted in the United States.  All customer data that we hold as part of the internal systems has been securely transferred and protected per GDPR guidelines. The move to Microsoft and our business systems to the US was a key milestone in our digital transformation journey, which will create the foundation that will allow us to improve our services to our customers.

New Partner Portal Delivers Information, News and More

AMAG Technology is excited to announce the launch of a brand-new Partner Portal. The new platform provides one place for all customers to access important resources such as registering for Symmetry software, accessing the Learning Management System, datasheets, price lists and technical documentation. Partners can view the Portal on their mobile devices so it is easy to access while at a customer site.

AMAG Technology customers can request a login at https://portal.amag.com/. Access to the site will be granted within 24-48 hours. The link is also available on www.amag.com.

International Technical Support Phone Number Change

The International Technical Support number is changing and the old number will be discontinued on June 30, 2024. Calls will no longer be answered from that number. The new number is:

US/Canada: +1-800-874-1091

Rest of World: +44 (0) 330-390-3840

AMAG Technology Announces Symmetry GUEST Visitor Management Tutorial Library

AMAG Technology is excited to announce that it has developed a library of Symmetry GUEST video tutorials for integrators and end users. The short videos teach everything from the initial setup of Symmetry GUEST to adding a new system user, running reports, and configuring the Visitor Welcome. Please visit the Symmetry GUEST playlist on our YouTube channel to watch.  We will continue to add videos, so check back often!

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the June 2024 versions. Microsoft Security Updates are available for:

• v8.x
• v9.x
• Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2024

UK Office

• August 26 – Summer Bank Holiday
• December 25 – Christmas Day
• December 26 – Boxing Day

US Office

• July 4 – Independence Day
• September 2 – Labor Day
• November 28 – Thanksgiving Day
• November 29 – Day after Thanksgiving
• December 25 – Christmas Day

The post AMAG Symmetry Scoop – June 2024 appeared first on AMAG.

The newest Symmetry GUEST Visitor Management version adds additional text messaging capabilities for visitors.  

New Visitor Management Text Messages 

In addition to emails, Symmetry GUEST can notify visitors of scheduled visits by text message.  With this enhancement, the administrator can now configure the ability to text the visitor when a new visit is registered, updated, or canceled. This enhancement improves the options that users must communicate with their visitors.  

When registering for a visit, hosts and host delegates can enable text notifications for a visitor.  When enabled, the visitor will be sent a message to opt in to receive additional messages. From that point forward, any configured messages will be sent to visitors. At any point, the visitor can opt out of receiving future messages via text.  

Additional Enhancements: 

• A confirmation dialog was added when attempting to delete notes from identities in CONNECT to prevent notes from being accidentally deleted. 
• Added the ability for administrators to set the password strength settings for web-user’s passwords. 
• Update the Access Control Integration page to display when an integration has lost its connection to Symmetry CONNECT. With this enhancement, the status of the integration client will change to Lost Connection after three consecutive health checks are not received or after 30 minutes. The status will be updated to Connected once it receives a successful health check. 

In addition, the following issues have been addressed: 

• Resolved an issue of color not displaying correctly when theming is enabled. 
• Resolved an issue causing user defined fields not appearing on the visitor badge. 
• Resolved an issue that caused a visitor to require multiple phone numbers added when registering. 
• Resolved an issue where credentials suspended by the credential suspension rule was logging an event in the Symmetry CONNECT Activity Report for every day they are suspended. 
• Resolved an issue where the default card type entered in Symmetry for placeholder cards was not updating. 
• Resolved an issue with Temporary Badge assigned via Symmetry GUEST where it was not setting the activation date\time in the correct time zone. 
• Resolved an issue where the access code update in Symmetry was not updated in Symmetry CONNECT. 
• Resolved an issue with the No Assigned Credential message displaying incorrectly on identities with an assigned credential. 
• Resolved an issue causing the Credential Suspension Email Notification not to be sent. 
• Resolved an issue preventing some visitors from being checked in via the Self Registration kiosk. 

Coming Soon… 

• Ability to assign Wallet Credentials from Symmetry CONNECT. 
• Ability to assign user roles via rules.
• Ability to dynamically assign access codes via Symmetry GUEST. 

Watch for these enhancements in the next blog.

To learn more about Symmetry GUEST or Symmetry CONNECT, please call 1-800-889-9138.

The post AMAG Technology Releases Symmetry CONNECT and Symmetry GUEST V1.82.50 appeared first on AMAG.

The post Minimizing insider threats in data centers with access control solutions appeared first on AMAG.

AMAG Technology’s Symmetry Access Control V9.6 provides a modernized user interface that includes Ribbon Toolbars, Windows and Icons supporting three background configuration themes of Light, Dark and High Contrast mode.  

All Symmetry icons have been updated, bringing in a new modern look. These changes enhance the user experience by providing clear icons, colors, and text for easy navigation. 

The new background theme configuration allows users to adjust their preferences based on their environments, whether they are in a lighted room or a dark Security Operations Center. High Contrast mode is an accessibility feature that alters the colors used by the Symmetry application to maximize legibility and is popular among people with low vision or photosensitivity. The themes are easily changeable from the ribbon bar, allowing Symmetry to adjust dynamically to meet user needs.  

Customized alarm color functionality has been redesigned for a consistent experience across all themes. A new alarm reporting color picker dialog allows greater customization of alarm colors, with an additional ‘sample’ field to assist in making the correct alarm color choice. 

Symmetry Concurrent User licenses have been qualified covering virtual machine’s, Windows desktop, RDS and Citrix Web Servers and provides the ability to install the Symmetry client across many virtual installations without having to enter a license number for each individual instance server. 

Symmetry Access Control V9.6 and the Symmetry M4000 Intelligent Door Controller now support learn mode functionality that enables the M4000 to learn a credential each time it is presented to a card reader. This is important when users are added to Symmetry in lobbies and need quick access to a building. 

Finally, beginning with this release, the Symmetry Access V9.6.0 software versioning will be changing to be aligned with other AMAG Technology products within the portfolio. Semantic Versioning will follow the scheme for a given version number using MAJOR.MINOR.PATCH. 

The post AMAG Technology Releases Symmetry Access Control V9.6 appeared first on AMAG.

The post Key Market Drivers Shaping Access Control in 2024 appeared first on AMAG.

The post Adapting access control to edge computing and distributed data centers appeared first on AMAG.

Dear AMAG Certified Resellers,

As promised, AMAG Technology is committed to providing quarterly roadmap updates. I invite you to watch our new recording that shares what we delivered in Q1 2024, what changes were made to the roadmap and what we plan to release in Q1 2025.

We are really excited about where we are headed. Please take a few minutes and check it out!  Q2 Product Roadmap

Thank you for your partnership and collaboration,

Kyle Gordon

EVP – Global Sales, Marketing & Commercial Excellence

AMAG Technology Announces New Partner Portal

AMAG Technology is excited to announce the launch of a brand-new Partner Portal. The new platform provides one place for all customers to access important resources such as registering for Symmetry software, accessing the Learning Management System, datasheets, price lists and technical documentation. Partners can view the Portal on their mobile devices so it is easy to access while at a customer site.

AMAG Technology customers can request a login at https://portal.amag.com/. Access to the site will be granted within 24-48 hours. The link is also available on www.amag.com.

AMAG Technology Podcast: AMAG Asks

Have you seen AMAG Technology’s new podcast? AMAG Asks, hosted by Kyle Gordon, AMAG Technology’s EVP of Sales, Marketing and Commercial Excellence, is a thought leadership podcast focused on how security technologies and features help users improve their security programs. The podcast features subject matter experts throughout the industry. Watch the latest!

AMAG Asks: Symmetry CONNECT Identity Management with Jeff LeBlanc

AMAG Asks: A Conversation with Dan Rothrock, President of the Americas – Zenitel

AMAG Asks: Evolution of Access Control with Rob Lyic, President of Wavelynx

AMAG Asks: Visitor Management with Matt Macintosh, Product Manager of Hosted Solutions

AMAG Technology Announces Symmetry GUEST Visitor Management Tutorial Library

AMAG Technology is excited to announce that it has developed a library of Symmetry GUEST video tutorials for integrators and end users. The short videos teach everything from the initial setup of Symmetry GUEST to adding a new system user, running reports, and configuring the Visitor Welcome. Please visit the Symmetry GUEST playlist on our YouTube channel to watch.  We will continue to add videos, so check back often!

Security Engineering Symposium 2024 is a Wrap

AMAG Technology hosted its annual Security Engineering Symposium on May 17 – 19, 2024, in Orlando, Florida, at the beautiful Rosen Shingle Creek Resort. The intimate event included end users, integrators, and consultants. Attendees participated in two days of roundtable discussions with senior leadership, our strategic integration partners, and a Google Wallet expert.

Salient Systems, Wavelynx and Zenitel sponsored the event and delivered excellent thought leadership presentations.

“This year, we chose to create a boutique experience for our guests to facilitate thought-provoking discussions,” said AMAG Technology EVP of Sales, Marketing, and Commercial Excellence, Kyle Gordon. “We are thankful to our sponsors, Salient Systems, Wavelynx, and Zenitel, for their support and participation and to our customers for the inspiring feedback. As we reshape and define the new AMAG Technology, we will act upon the feedback received as we update our products, services and processes.”

Tough Talk or Toxic? A Guide to Navigating Difficult Workplace Conversations

Courageous conversations at work are crucial to fostering a healthy and productive environment. However, it’s essential to approach these discussions with care and skill to prevent them from turning toxic. AMAG Technology’s EVP of Sales, Marketing, and Commercial Excellence does a deep dive on this important topic. Read more.

AMAG Technology Exhibits at The Security Event

AMAG Technology exhibited at The Security Event in Birmingham, UK, from April 30 to May 2, 2024. The stand featured Symmetry Wallet with Google and Apple, Symmetry Control Room Command and Control, and lively discussions about AMAG Technology’s new strategic direction. We hosted a VIP customer dinner and enjoyed networking at the stunning Orelle restaurant.

International Technical Support Phone Number Change

The International Technical Support number is changing and the old number will be discontinued on May 31, 2024.  The new number is:

US/Canada: +1-800-874-1091

Rest of World: +44 (0) 330-390-3840

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the May 2024 versions. Microsoft Security Updates are available for:

• v8.x
• v9.x
• Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2024

UK Office

• August 26 – Summer Bank Holiday
• December 25 – Christmas Day
• December 26 – Boxing Day

US Office

• July 4 – Independence Day
• September 2 – Labor Day
• November 28 – Thanksgiving Day
• November 29 – Day after Thanksgiving
• December 25 – Christmas Day

The post AMAG Symmetry Scoop – May 2024 appeared first on AMAG.