A visitor is the least vetted person to enter a facility, which is why organizations must act to prevent security nightmares. The future of visitor management is here: Symmetry GUEST, an innovative solution from AMAG Technology. Designed to streamline and enhance the visitor experience while bolstering security, Symmetry GUEST helps facilities know exactly who is in their building. Read more to learn the challenges and how Symmetry GUEST addresses those challenges. 

Transform your Visitor Management with Symmetry GUEST

Discover how Symmetry GUEST by AMAG Technology revolutionizes visitor management! Ditch the clipboard and enjoy seamless, hassle-free check-ins. Pre-register guests easily and provide a personalized experience. Automate processes, reduce errors, enforce compliance, and cut costs. Transform your visitor management today! Contact an AMAG Technology sales representative for more information or a demo.

Visit AMAG Technology at GSX 2024

Please visit AMAG Technology at our GSX booth 2001 at the Orange County Convention Center, September 23 -25, 2024 to learn what is new!

1. Symmetry Wallet – Easily access corporate spaces with just a mobile device.
2. Symmetry Control Room – Manage your entire security ecosystem from one window, simplifying processes and improving security.
3. Symmetry GUEST Visitor Management – Policy-driven, compliance-based and up and running in minutes.
4. Plus, more!

Contact your sales representative to schedule a demo or meeting.

AMAG Technology Releases Symmetry Access Control V9.8 with Symmetry Wallet Credential Support

Supporting the release of the Symmetry Wallet platform, Symmetry Access V9.8 introduces a new Reader format called “Series 900 Wallet-57, AMAG 62/63 SmartMAX” that encompasses the use of Apple and Google Wallet, SmartMAX and mobile credentials. Also included in the release is a “WALLET-57” reader format that can be used with Wallet credentials and a new “Wallet-57” credential format. These feature enhancements ensure a seamless integrated solution for issuing mobile credentials for Apple and Google Wallet.

Symmetry Access Control V9.6 was recently released. It provides an enhanced user interface and user-friendly options and meets accessibility requirements. Read more.

New Partner Portal Delivers Information, News and More

AMAG Technology is excited to announce the launch of a brand-new Partner Portal. The new platform provides one place for all customers to access important resources such as registering for Symmetry software, accessing the Learning Management System, datasheets, price lists and technical documentation. Partners can view the Portal on their mobile devices so it is easy to access while at a customer site.

AMAG Technology customers can request a login at https://portal.amag.com/. Access to the site will be granted within 24-48 hours. The link is also available on www.amag.com.

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the July 2024 versions. Microsoft Security Updates are available for:

• v8.x
• v9.x
• Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2024

UK Office

• August 26 – Summer Bank Holiday
• December 25 – Christmas Day
• December 26 – Boxing Day

US Office

• September 2 – Labor Day
• November 28 – Thanksgiving Day
• November 29 – Day after Thanksgiving
• December 25 – Christmas Day

The post AMAG Symmetry Scoop – July 2024 appeared first on AMAG.

AMAG Technology is announcing the availability of the Symmetry Wallet platform, which provides an entire solution for issuing mobile credentials for Apple and Google Wallet. AMAG Technology provides a complete Wallet issuance solution, including the Symmetry Wallet Platform, Identity Management with Symmetry CONNECT and Access Control with Symmetry Access Control, panel hardware and Symmetry Blue readers ensuring a secure solution.

Users are emailed a link to authenticate the badge via Symmetry Wallet. AMAG Technology provides a seamless user experience by leveraging unique web provisioning technology to add badges to Wallet. Symmetry Access Control and Symmetry Blue readers will continue supporting Wallet and physical credentials so organizations can transition from physical to mobile credentials anytime. They support both credentials simultaneously. Contact an AMAG Technology sales representative for more information or a demo.

AMAG Technology Releases Symmetry Access Control V9.8 with Symmetry Wallet Credential Support

Supporting the release of the Symmetry Wallet platform, Symmetry Access V9.8 introduces a new Reader format called “Series 900 Wallet-57, AMAG 62/63 SmartMAX” that encompasses the use of Apple and Google Wallet, SmartMAX and mobile credentials. Also included in the release is a “WALLET-57” reader format that can be used with Wallet credentials and a new “Wallet-57” credential format. These feature enhancements ensure a seamless integrated solution for issuing mobile credentials for Apple and Google Wallet.

Symmetry Access Control V9.6 was recently released. It provides an enhanced user interface and user-friendly options and meets accessibility requirements. Read more.

AMAG Technology Releases Symmetry CONNECT and Symmetry GUEST V1.82.50

The newest Symmetry GUEST Visitor Management version adds additional text messaging capabilities for visitors.

In addition to emails, Symmetry GUEST can notify visitors of scheduled visits by text message. With this enhancement, the administrator can now configure the ability to text the visitor when a new visit is registered, updated, or canceled. This enhancement improves the options that users must communicate with their visitors. Read more.

Internal Systems Update Meets GDPR Guidelines

AMAG Technology has successfully moved to Microsoft Office 365, as well as completed the move of our internal business systems to a new infrastructure, which is hosted in the United States.  All customer data that we hold as part of the internal systems has been securely transferred and protected per GDPR guidelines. The move to Microsoft and our business systems to the US was a key milestone in our digital transformation journey, which will create the foundation that will allow us to improve our services to our customers.

New Partner Portal Delivers Information, News and More

AMAG Technology is excited to announce the launch of a brand-new Partner Portal. The new platform provides one place for all customers to access important resources such as registering for Symmetry software, accessing the Learning Management System, datasheets, price lists and technical documentation. Partners can view the Portal on their mobile devices so it is easy to access while at a customer site.

AMAG Technology customers can request a login at https://portal.amag.com/. Access to the site will be granted within 24-48 hours. The link is also available on www.amag.com.

International Technical Support Phone Number Change

The International Technical Support number is changing and the old number will be discontinued on June 30, 2024. Calls will no longer be answered from that number. The new number is:

US/Canada: +1-800-874-1091

Rest of World: +44 (0) 330-390-3840

AMAG Technology Announces Symmetry GUEST Visitor Management Tutorial Library

AMAG Technology is excited to announce that it has developed a library of Symmetry GUEST video tutorials for integrators and end users. The short videos teach everything from the initial setup of Symmetry GUEST to adding a new system user, running reports, and configuring the Visitor Welcome. Please visit the Symmetry GUEST playlist on our YouTube channel to watch.  We will continue to add videos, so check back often!

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the June 2024 versions. Microsoft Security Updates are available for:

• v8.x
• v9.x
• Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2024

UK Office

• August 26 – Summer Bank Holiday
• December 25 – Christmas Day
• December 26 – Boxing Day

US Office

• July 4 – Independence Day
• September 2 – Labor Day
• November 28 – Thanksgiving Day
• November 29 – Day after Thanksgiving
• December 25 – Christmas Day

The post AMAG Symmetry Scoop – June 2024 appeared first on AMAG.

Dear AMAG Certified Resellers,

As promised, AMAG Technology is committed to providing quarterly roadmap updates. I invite you to watch our new recording that shares what we delivered in Q1 2024, what changes were made to the roadmap and what we plan to release in Q1 2025.

We are really excited about where we are headed. Please take a few minutes and check it out!  Q2 Product Roadmap

Thank you for your partnership and collaboration,

Kyle Gordon

EVP – Global Sales, Marketing & Commercial Excellence

AMAG Technology Announces New Partner Portal

AMAG Technology is excited to announce the launch of a brand-new Partner Portal. The new platform provides one place for all customers to access important resources such as registering for Symmetry software, accessing the Learning Management System, datasheets, price lists and technical documentation. Partners can view the Portal on their mobile devices so it is easy to access while at a customer site.

AMAG Technology customers can request a login at https://portal.amag.com/. Access to the site will be granted within 24-48 hours. The link is also available on www.amag.com.

AMAG Technology Podcast: AMAG Asks

Have you seen AMAG Technology’s new podcast? AMAG Asks, hosted by Kyle Gordon, AMAG Technology’s EVP of Sales, Marketing and Commercial Excellence, is a thought leadership podcast focused on how security technologies and features help users improve their security programs. The podcast features subject matter experts throughout the industry. Watch the latest!

AMAG Asks: Symmetry CONNECT Identity Management with Jeff LeBlanc

AMAG Asks: A Conversation with Dan Rothrock, President of the Americas – Zenitel

AMAG Asks: Evolution of Access Control with Rob Lyic, President of Wavelynx

AMAG Asks: Visitor Management with Matt Macintosh, Product Manager of Hosted Solutions

AMAG Technology Announces Symmetry GUEST Visitor Management Tutorial Library

AMAG Technology is excited to announce that it has developed a library of Symmetry GUEST video tutorials for integrators and end users. The short videos teach everything from the initial setup of Symmetry GUEST to adding a new system user, running reports, and configuring the Visitor Welcome. Please visit the Symmetry GUEST playlist on our YouTube channel to watch.  We will continue to add videos, so check back often!

Security Engineering Symposium 2024 is a Wrap

AMAG Technology hosted its annual Security Engineering Symposium on May 17 – 19, 2024, in Orlando, Florida, at the beautiful Rosen Shingle Creek Resort. The intimate event included end users, integrators, and consultants. Attendees participated in two days of roundtable discussions with senior leadership, our strategic integration partners, and a Google Wallet expert.

Salient Systems, Wavelynx and Zenitel sponsored the event and delivered excellent thought leadership presentations.

“This year, we chose to create a boutique experience for our guests to facilitate thought-provoking discussions,” said AMAG Technology EVP of Sales, Marketing, and Commercial Excellence, Kyle Gordon. “We are thankful to our sponsors, Salient Systems, Wavelynx, and Zenitel, for their support and participation and to our customers for the inspiring feedback. As we reshape and define the new AMAG Technology, we will act upon the feedback received as we update our products, services and processes.”

Tough Talk or Toxic? A Guide to Navigating Difficult Workplace Conversations

Courageous conversations at work are crucial to fostering a healthy and productive environment. However, it’s essential to approach these discussions with care and skill to prevent them from turning toxic. AMAG Technology’s EVP of Sales, Marketing, and Commercial Excellence does a deep dive on this important topic. Read more.

AMAG Technology Exhibits at The Security Event

AMAG Technology exhibited at The Security Event in Birmingham, UK, from April 30 to May 2, 2024. The stand featured Symmetry Wallet with Google and Apple, Symmetry Control Room Command and Control, and lively discussions about AMAG Technology’s new strategic direction. We hosted a VIP customer dinner and enjoyed networking at the stunning Orelle restaurant.

International Technical Support Phone Number Change

The International Technical Support number is changing and the old number will be discontinued on May 31, 2024.  The new number is:

US/Canada: +1-800-874-1091

Rest of World: +44 (0) 330-390-3840

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the May 2024 versions. Microsoft Security Updates are available for:

• v8.x
• v9.x
• Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2024

UK Office

• August 26 – Summer Bank Holiday
• December 25 – Christmas Day
• December 26 – Boxing Day

US Office

• July 4 – Independence Day
• September 2 – Labor Day
• November 28 – Thanksgiving Day
• November 29 – Day after Thanksgiving
• December 25 – Christmas Day

The post AMAG Symmetry Scoop – May 2024 appeared first on AMAG.

Dear AMAG Certified Resellers,

I’m writing to our entire reseller community today to inform you of a few significant updates that have occurred over the last few months. Hopefully you have already been made aware of this information through your regional AMAG representative, but if by chance it was missed, I want to make sure I inform you all directly.

First and foremost, we’ve recently hired two new leaders to our Commercial Senior Leadership Team. Tony Dozier has joined the company to lead our regional sales efforts for the Americas and James Clark has recently joined to lead our sales efforts in EMEA and APAC. Both gentlemen come with a wealth of leadership experience in the integration space, and we are excited to bring their “channel-first” mindset to all of you.

Secondly, one of the most important processes that we introduced this year was the launch of our 12-month rolling road map. This is a process where we outline new features that will be released in the next 12 months for our entire solution suite (Access Control, Identity Management, Visitor Management, Video Surveillance, Command and Control). It is our intention to revisit this with you every quarter so that you have the most up-to-date and accurate information about our Symmetry ecosystem.

Many of you have already had a roadmap introductory discussion with your commercial representative, however over the next 12 months we will be introducing a significant number of enhancements to our existing portfolio. Therefore, to make sure no one gets left behind I’m asking the following. If we have yet to schedule a roadmap overview with your organization, please reach out to me directly via email kyle.gordon@amag.com and I will connect you with the appropriate team members to complete this task. This is a foundational effort to enhance the new way we will be conducting business.

You should expect to see direct updates from me on a regular basis to ensure that you are receiving consistent communications regarding additional updates and strategies. If you should have any questions, please do not hesitate to reach out directly.

Thank you for your partnership and collaboration,

Kyle Gordon

EVP – Global Sales, Marketing & Commercial Excellence

AMAG Technology Unveils New Strategic Direction, User Experience and Products

Customer-focused evolution includes launch of unrivaled state-of-the-art security solutions

AMAG Technology announced a new strategic direction that focuses on an expanded view of the company’s product portfolio and improved customer experience for channel partners and end users. The strategy has the full support of Allied Universal®, AMAG Technology’s parent company and the world’s leading security and facility services provider.

“This isn’t just a shift in strategy, it’s a revolution in protection. We’re making the necessary moves to reinvigorate relationships with our channel partners and end users through improved experiences and visibility into our product offerings,” said David Sullivan, president of AMAG Technology. “AMAG has been a pioneer in the access control industry for more than 50 years. While our business has transformed dramatically over the years, perceptions of the company haven’t kept pace. Our new strategy provides our organization and selling channel with advancements to achieve objectives and empower customer success.” Read more.

AMAG Technology Announces Company Badge in Google Wallet

AMAG Technology announces it will offer company badges in Google Wallet. Google Wallet is a secure and private digital wallet on Android devices that gives users quick access to their company badge.

Users can simply present their Android device to AMAG Technology’s Symmetry Blue reader to unlock a door. Storing a company badge in Google Wallet allows users to keep everything protected in one place, eliminating the need to remember and carry plastic cards.

“We are proud to offer company badges in Google Wallet and not only give Android device users easy and safe access to their offices and workspaces, but a convenient way to manage their identity,” said AMAG Technology Vice President of Product Management Roland Fournier.  Read more.

AMAG Technology offers Employee Badge in Apple Wallet for Symmetry Access Control Users

AMAG Technology announces they are offering employee badge in Apple Wallet, which enables an organization’s employees to seamlessly and securely gain access to office spaces and amenities with a simple tap of an iPhone or Apple Watch.

“We’re excited to bring employee badge in Apple Wallet to Symmetry Access Control customers, enabling an easy, secure and private way for users to access office spaces with their iPhone or Apple Watch,” said AMAG Technology Vice President of Product Management Roland Fournier. “Administrators and employees will benefit from the quick provisioning and we are excited to offer this exceptionally secure mobile technology to our customers.” Read more.

AMAG Technology Introduces Symmetry Control Room

AMAG Technology is proud to announce Symmetry Control Room, a command and control software that allows administrators to manage the alarms and events of multiple security systems in real-time from a single monitor. Symmetry Control Room simplifies security management and improves situational awareness by eliminating the need for security administrators to move from one system to another to manage alarms.

“Symmetry Control Room provides dynamic situational awareness for enterprise users needing to manage multiple systems simultaneously,” said AMAG Technology Vice President Product Management, Roland Fournier. “With its exceptional alarm management, adaptable user interface, robust graphical and workflow functionalities, it enhances operational efficiency, fostering greater responsiveness and maximizing return on investment.” Read more.

AMAG Technology Introduces Financial Services Program Empowering Channel Partners with Leasing Alternatives

AMAG Technology announces the launch of AMAG Technology Financial Services, a groundbreaking initiative designed to provide channel partners with flexible leasing alternatives for their customers. This program offers a strategic resource for channel partners, allowing them to offer customers the choice between purchasing products and services outright or leasing them for an agreed-upon term.

AMAG Technology Financial Services offers customized, flexible leasing solutions via a strategic partnership with Vantage Financial.

“We are excited to introduce AMAG Technology Financial Services as a strategic resource for our valued channel partners,” said AMAG Technology President, David Sullivan. “Our partnership with Vantage allows us to provide tailored leasing solutions that meet the unique needs of our channel partners and their customers, ultimately enhancing their ability to finalize sales and drive business growth.” Read more.

AMAG Technology Announces New Partner Portal

AMAG Technology is excited to announce the launch of a brand-new Partner Portal. The new platform provides one place for all customers to access important resources such as registering for Symmetry software, accessing the Learning Management System, datasheets, price lists and technical documentation. Partners can view the Portal on their mobile devices so it is easy to access while at a customer site.

AMAG Technology customers can request a login at https://portal.amag.com/. Access to the site will be granted within 24-48 hours. The link is also available on www.amag.com.

AMAG Technology Exhibits at ISC West 2024, Expo Seguridad and Celebrates US Eagle Award Winners

AMAG Technology debuted a brand new booth at ISC West on April 10 – 12, 2024, and unveiled our new strategic direction. In addition, the company launched company badge in Google Wallet, employee badge in Apple Wallet and Symmetry Control Room.

The annual Customer Reception celebrated the US Eagle Award winners at Flight Club on Wednesday, April 10 at ISC West.  Winners included:

Register for the May Customer Webinar – Symmetry GUEST

Join us for the May webinar which will highlight Symmetry GUEST Visitor Management. We’ve updated the software with many new features that will benefit end users. Learn how you can help your customer streamline and automate the visitor process with Symmetry GUEST.

May 21, 2024 at 10 am PT / 1 pm ET

Register now!

International Technical Support Phone Number Change

The International Technical Support number is changing and the old number will be discontinued on May 31, 2024.  The new number is:

US/Canada: +1-800-874-1091

Rest of World: +44 (0) 330-390-3840

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the April 2024 versions. Microsoft Security Updates are available for:

• v8.x
• v9.x
• Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2024

UK Office

• May 6 – Bank Holiday
• May 27 – Spring Bank Holiday
• August 26 – Summer Bank Holiday
• December 25 – Christmas Day
• December 26 – Boxing Day

US Office

• May 27 – Memorial Day
• July 4 – Independence Day
• September 2 – Labor Day
• November 28 – Thanksgiving Day
• November 29 – Day after Thanksgiving
• December 25 – Christmas Day

The post AMAG Symmetry Scoop – April 2024 appeared first on AMAG.

ISC West is just around the corner in less than two weeks. I cannot believe how fast this year has gone, and that we are all on our annual pilgrimage to Las Vegas.

I could not be more excited this year because we are presenting ourselves very differently than before. I think that many in our industry think of us as that “old access control company,” and they would be correct in our age, but not in our technology. Being around since 1971 has meant that we are one of the first companies that provided early access control solutions. Our age translates to a company that knows access control very well, and as a result, provides reliable systems that can address every access control need. Very few companies can compare with AMAG Technology in that we have so much more to offer than just access control. Our integrated portfolio of products includes Visitor Management (Symmetry GUEST), Identity Management (Symmetry CONNECT), Video Management (Symmetry CompleteView), and a Command and Control Solution (Symmetry Control Room). These products provide a holistic security ecosystem, and not many can compete when you add in our 120 partner integrations. We are different, and you will see us present ourselves as the high-tech company that we truly are. But there is more…at ISC, in combination with two major mobile phone manufacturers, we will be announcing our new Digital Wallet Credential. Unlike others, AMAG Technology’s credential will go straight into your digital wallet. Our credential will not go through a third party, and will not require you to load an app onto your phone, but rather will come straight to your phone via email, and in that email will be a link that the user will click which will place the credential directly into the wallet. Only AMAG Technology can provide this end-to-end security, and when coupled with the ease of putting the credential straight into the phone’s wallet, the process will be quick and easy. We will also show how we can provide the user with a temporary digital visitor credential too. We believe that we are the only company that can show the ease of digital visitor credential issuance.

I encourage you to come see the new AMAG Technology, where ISC West is only the beginning.

Dave

Visit AMAG Technology at ISC West

Have you heard the news? So much is new! AMAG Technology is experiencing a digital transformation. You are invited to stop by the AMAG Technology booth 14089 at ISC West at the Venetian Expo, April 10 – 12, 2024 to learn what is new!

• Symmetry Control Room – Manage your entire security ecosystem from one window, simplifying processes and improving security.
• Symmetry GUEST Visitor Management – Policy-driven, compliance-based and up and running in minutes.
• AMAG Technology Financial Services – Offer a leasing alternative to your end users and improve cash flow, increase business and get paid faster.
• Plus, two new products will be announced at the show!

Register for ISC West on us. Contact your Sales Representative to schedule a meeting at the show or learn about our new offerings.

International Technical Support Phone Number Change

The International Technical Support number is changing and the old number will be discontinued on May 31, 2024.  The new number is:

US/Canada: +1-800-874-1091

Rest of World: +44 (0) 330-390-3840

AMAG Technology Achieves ISO 9001:2015 Success

AMAG Technology is pleased to report a successful audit of our ISO 9001 processes.  AMAG Technology was audited by an independent audit company, LRQA. AMAG Technology is committed to driving the business forward with hyper-focused attention to detail for product and service quality and robust, well-managed processes.

AMAG Technology Passes ISO 14001:2015 Environmental Audit

AMAG Technology Releases Symmetry CONNECT and Symmetry GUEST V1.81.00

The newest Symmetry CONNECT Identity Management version improves the transparency of access requests done on behalf of other identities.

Access Request Enhancements
The process of requesting access on behalf of another identity has been made more transparent for all parties involved. Access control representatives can now view and filter the requests by the requester and requestee, ensuring better management of the requests. Additionally, both the requester and the requestee will receive notifications related to the request, allowing for clear communication and keeping everyone informed.

Termination with Lock
A new option has been introduced to allow a lock to be placed on identities terminated status. This option helps address scenarios where an identity needs to be immediately terminated from the access control system, but those changes will not be updated in the HR feed for a period of time. Enabling the lock option will prevent the HR Feed integration from reactivating the identity if its status has not been updated, by first requiring the identity to be set to terminate before it can be set to active.  Read the full blog.

End User Form Required for all Purchase Orders

Effective immediately, all purchase orders must include an End User form. The form will allow AMAG Technology to provide better customer service. This includes all software, hardware, Professional Services and SSA purchases. You can download the form from the Partner Site. Contact your Sales Representative with questions or for more information.

Migrate your Casi system to Symmetry SR and Buy One Get One-Last Call!

Your Casi-Rusco system has been left behind by others, but not by AMAG Technology. AMAG Technology is the only provider in the world with a supported transition plan. We stand firm, providing smart solutions to keep your legacy system going strong. And for a limited time, purchase a Symmetry SR panel and get a second one FREE. The offer expires March 31!

Get the offer now.

ACT NOW! SSA Amnesty Program Extended – Renew Your SSA Without Penalty

Different levels are available depending on your needs.

Gold Level:

• Free software upgrades and patches
• Remote video technical support.
• Free support for all certificated third-party integrations

Platinum Level:

• Designated program manager
• System checks to ensure optimal performance
• 24/7 technical support, an accelerated path to Tier 3 and site visit escalations
• Free replacement of AMAG-manufactured controllers
• Free database conversions
• Integrated 3rd party product support
• Free end-user classroom training
• Predictable planning for system expense

Save money and renew now to ensure your Symmetry system is operating efficiently. 

Don’t wait! Email ssa@amag.com to renew your SSA.

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the March 2024 versions. Microsoft Security Updates are available for:

• v8.x
• v9.x
• Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2024

UK Office

• March 29 – Good Friday
• April 1 – Easter Monday
• May 6 – Bank Holiday
• May 27 – Spring Bank Holiday
• August 26 – Summer Bank Holiday
• December 25 – Christmas Day
• December 26 – Boxing Day

US Office

• May 27 – Memorial Day
• July 4 – Independence Day
• September 2 – Labor Day
• November 28 – Thanksgiving Day
• November 29 – Day after Thanksgiving
• December 25 – Christmas Day

The post AMAG Symmetry Scoop – March 2024 appeared first on AMAG.

ISC West is just around the corner. At AMAG, we are deep in our preparations to make the show a great event, and we are looking forward to seeing you all there in person. We are excited to introduce our brand new booth that will reflect our technology-focused approach and great product portfolio. We will debut our new approach to the market, focusing on how our solutions work together to help organizations. We will also launch some new services. We expect it to generate new enthusiasm in AMAG! While we will be introducing many new things, perhaps the most exciting will be our Wallet products.

We will not be the only company debuting our Wallet digital credentials, but our approach will be unique and easier to use than others. Unlike our industry colleagues, AMAG Technology’s digital credential will come directly from our cloud to the Wallet on your phone. There will be no middleman, ensuring a secure transfer, but there is more! We will transfer the credential straight into your Wallet without the need for an application on your phone. Instead of requiring the user to initiate the credential through some clumsy mobile application, we will send the credential directly into the user’s Wallet, allowing them to use the credential without added steps. Through this simple process, the user will easily be able to use their new credential immediately, and this functionality opens up the additional opportunity to create visitor badges in our visitor management software, Symmetry GUEST. Without the ability to drop the credential directly into the wallet, the use of these digital credentials would be cumbersome and difficult. Instead we are able to uniquely offer the most secure visitor credential in our history. The Symmetry Wallet Platform will certainly open up many possibilities.

As many of you know, we have recently updated our website, and with this upgrade, we are about to release our new Partner Portal. This easy-to-navigate portal will not only provide you with all the products and services you have grown familiar with, but it will also become the tool in which we will begin to offer new services to make it easier to do business with AMAG. One is our new AMAG Financial Services, where we will provide our channel partners with a financing alternative for the end users. It is a simple program which we will speak more about in the coming weeks, and most certainly at ISC West.

We expect to have more services to talk about at the show and look forward to seeing you at our booth where we will introduce you to the newly transformed AMAG Technology.

Best regards,

Dave

AMAG Launches New Website

AMAG Technology is excited to announce its brand new website designed with new tools and improved functionality to help customers and users easily navigate the site.

Enhanced Customer Support in the Utility Bar
Recognizing the importance of responsive customer support, the website introduces an upgraded utility bar, prominently featuring the Support section for a smoother customer experience. Customers can easily access support resources, including contact information, technical support, training, customer service, RMA information and the Partner Portal.

Resource Library
The new comprehensive Resource Library provides a curated collection of articles, whitepapers, brochures, videos, case studies, and datasheets and serves as a valuable repository for industry insights, best practices, and in-depth product information. Customers can drill down with a few clicks to retrieve the exact information needed to make informed decisions.

Technology Partners
The newly revamped Technology Partner page showcases integrations with trusted technology partners, offering customers a one-stop destination to explore the expanded capabilities of AMAG Technology’s Symmetry solutions. Similar to the Resource Library, users can click on the product and technology to quickly see which companies integrate with Symmetry Access Control, Symmetry GUEST and Symmetry CONNECT.

What We Do
Instantly access information about the technologies and products available at AMAG Technology. Users can request a demonstration or fill out a form to learn more.

Visit www.amag.com today to explore the new features and discover how AMAG Technology is dedicated to providing innovative solutions and unparalleled support for its valued customers.

AMAG Technology Releases Symmetry CONNECT Identity Management and Symmetry GUEST Visitor Management System V1.79.00

The newest Symmetry CONNECT Identity Management version enhances the GUEST self-registration kiosk, adds past check-out notifications, and brings CONNECT more in line with Symmetry ACS by adding support for credential expiry times.

Credential Expiry Time:
CONNECT has been updated with a new feature that enables card administrators and technicians to set the exact time when a credential will expire, in addition to the date. The credential expiry time will be set to midnight by default and will be synchronized with the Credential Inactive Time in Symmetry. This enhancement will allow for a credential to be deactivated at a specific time, which can be useful in various situations. For example, a credential can be deactivated at the end of a shift or immediately in the case of a termination. Read the full blog.

End User Form Required for all Purchase Orders

Effective immediately, all purchase orders must include an End User form. The form will allow AMAG Technology to provide better customer service. This includes all software, hardware, Professional Services and SSA purchases. You can download the form from the Partner Site. Contact your Sales Representative with questions or for more information.

Symmetry Support for Windows Server 2012 R2

Microsoft has now ended support for Windows Server 2012 R2. New versions of Symmetry 9.5.n Access Control software released after 30 June, 2024 will no longer support this operating system.

Please ensure that you are using 64-bit Windows Server 2016 Standard/Datacentre Edition or later, to receive the latest security updates and continued support for future Symmetry releases.

Older Symmetry v8.1.n software versions will continue to be supported using Server 2012 R2, but it is highly recommended that the latest version of Symmetry Access Control software be used wherever possible.

Migrate your Casi system to Symmetry SR and Buy One Get One

Your Casi-Rusco system has been left behind by others, but not by AMAG Technology. AMAG Technology is the only provider in the world with a supported transition plan. We stand firm, providing smart solutions to keep your legacy system going strong. And for a limited time, purchase a Symmetry SR panel and get a second one FREE.

Get the offer now.

SSA Amnesty Program Extended – Renew Your SSA Without Penalty

Different levels are available depending on your needs.

Gold Level:

• Free software upgrades and patches
• Remote video technical support.
• Free support for all certificated third-party integrations

Platinum Level:

• Designated program manager
• System checks to ensure optimal performance
• 24/7 technical support, an accelerated path to Tier 3 and site visit escalations
• Free replacement of AMAG-manufactured controllers
• Free database conversions
• Integrated 3rd party product support
• Free end-user classroom training
• Predictable planning for system expense

Save money and renew now to ensure your Symmetry system is operating efficiently. 

Don’t wait! Email ssa@amag.com to renew your SSA.

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the February 2024 versions. Microsoft Security Updates are available for:

• v8.x
• v9.x
• Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2024

UK Office

• March 29 – Good Friday
• April 1 – Easter Monday
• May 6 – Bank Holiday
• May 27 – Spring Bank Holiday
• August 26 – Summer Bank Holiday
• December 25 – Christmas Day
• December 26 – Boxing Day

US Office

• May 27 – Memorial Day
• July 4 – Independence Day
• September 2 – Labor Day
• November 28 – Thanksgiving Day
• November 29 – Day after Thanksgiving
• December 25 – Christmas Day

The post AMAG Symmetry Scoop – February 2024 appeared first on AMAG.

It is hard for me to believe that I have been in my role as the President of AMAG Technology for a little over one year. It has certainly flown by quickly. In my career, it has always seemed that my business goals are more ambitious than what I can reasonably accomplish! Everything always seems to take longer than you expect. 2023 has been a year of change, where we have seen a significant change in our executive leadership team, with Kyle Gordon joining as our new EVP of Sales, Marketing, and Commercial Excellence; Roland Fournier joining as our new VP of Product Management; Ewan Abbott joining as our new Director of Global Operations; and Pascal de Zitter as our new VP of Security & Information Management Solutions. They all join Mike Kobaly, our EVP of Engineering; Ryan Howarth, our VP of Technical Services; Paul Edwards, our EVP of Business Technology; and Grant Walker, our Director of Finance. This leadership team establishes a strong foundation from which we will advance AMAG forward into its next chapter. We have defined a clear path, and have a great deal on our plate. I thought that I would provide you with a bit of insight on a few of the initiatives that we have already begun to work on.

One of the first areas of focus centers on our digital transformation objective. While multitiered in the tasks to complete, all intend to make it easier for you to do business with AMAG through improved tools and services that we make available to you, our channel partner. Amongst our many upgrades is a set of partner tools that will help you to generate AMAG quotes to your customer, not only will it configure our systems for quote, but also includes the additional elements needed for an installation such as cable, door contacts and the like. Our goal is to provide you a robust and powerful quoting tool that once your end customer accepts, it creates an order to AMAG through a push of a button. We are working on the details behind this tool and expect to announce its release in 2024. Also a part of our digital transformation is the release of our new website, that may even be up and running as you read this newsletter. This long overdue upgrade will modernize our website, making it easy to navigate and generate more end user interest. Each of these digital improvements are important, however improved operational performance brings even greater value.

We have a number of operational improvements in the works, but the most exciting project is in our planned factory investments and enhancements. Our plan to upgrade our manufacturing equipment will both make our factory more efficient, and expand our ability to incorporate state of the art designs to bring you leading edge technologies. We are enthusiastic about what this means to AMAG. We have a number of exciting innovative designs in the works that will advance our existing portfolio and introduce new products to our already strong product offering.

All of the above expands and advances our business services and products, but cannot be of value to the end user without you. One of the primary initiatives for 2024 is to aggressively get back out to see each of you, to build upon our already strong partnership. In this effort we will bring you up to speed on all that we are doing in the business, providing you our vision, our product road map, and our game plan. We are driving our business in a new direction, and want to ensure that you know where we are going. Everything we are doing aims to increase the value that we bring to both you and your customers. Our business plan over the next three years is clear and with each milestone we believe we will become increasingly beneficial to your business. AMAG is on a path to being the number one technology provider in the Identity and Access marketplace, and we look forward to partnering in this journey with you. As 2024 unfolds, we will continue to share more and more of our vision and plan as it comes together.

Dave

AMAG Technology Exhibits at Intersec 2024

Thank you to everyone who met with us at Intersec in Dubai. The show floor was packed and we were excited to see so many customers and partners.

If you would like more information about the Symmetry Security Management System, please contact our international team at international@amag.com.

End User Form Required for all Purchase Orders

Effective immediately, all purchase orders must include an End User form. The form will allow AMAG Technology to provide better customer service. This includes all software, hardware, Professional Services and SSA purchases. You can download the form from the Partner Site. Contact your Sales Representative with questions or for more information.

Symmetry Support for Windows Server 2012 R2

Microsoft has now ended support for Windows Server 2012 R2. New versions of Symmetry 9.5.n Access Control software released after 30 June, 2024 will no longer support this operating system.

Please ensure that you are using 64-bit Windows Server 2016 Standard/Datacentre Edition or later, to receive the latest security updates and continued support for future Symmetry releases.

Older Symmetry v8.1.n software versions will continue to be supported using Server 2012 R2, but it is highly recommended that the latest version of Symmetry Access Control software be used wherever possible.

Migrate your Casi system to Symmetry SR and Buy One Get One

Your Casi-Rusco system has been left behind by others, but not by AMAG Technology. AMAG Technology is the only provider in the world with a supported transition plan. We stand firm, providing smart solutions to keep your legacy system going strong. And for a limited time, purchase a Symmetry SR panel and get a second one FREE.

Get the offer now.

SSA Amnesty Program Extended – Renew Your SSA Without Penalty

Different levels are available depending on your needs.

Gold Level:

• Free software upgrades and patches
• Remote video technical support.
• Free support for all certificated third-party integrations

Platinum Level:

• Designated program manager
• System checks to ensure optimal performance
• 24/7 technical support, an accelerated path to Tier 3 and site visit escalations
• Free replacement of AMAG-manufactured controllers
• Free database conversions
• Integrated 3rd party product support
• Free end-user classroom training
• Predictable planning for system expense

Save money and renew now to ensure your Symmetry system is operating efficiently. 

Don’t wait! Email ssa@amag.com to renew your SSA.

IP67: Dust tight, and protected against the effects of temporary immersion in water.
IP57: Dust protected, and protected against the effects of temporary immersion in water.

Contact your sales representative for more information.

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the January 2024 versions. Microsoft Security Updates are available for:

• v8.x
• v9.x
• Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2024

UK Office

• March 29 – Good Friday
• April 1 – Easter Monday
• May 6 – Bank Holiday
• May 27 – Spring Bank Holiday
• August 26 – Summer Bank Holiday
• December 25 – Christmas Day
• December 26 – Boxing Day

US Office

• February 20 – President’s Day
• May 27 – Memorial Day
• July 4 – Independence Day
• September 2 – Labor Day
• November 28 – Thanksgiving Day
• November 29 – Day after Thanksgiving
• December 25 – Christmas Day

The post AMAG Symmetry Scoop – January 2024 appeared first on AMAG.

From the Desk of David Sullivan

Valued Partners:

Shortly after GSX, I shared the release of our new portfolio graphic. In that note, I spoke of our total product portfolio being a true differentiator to others in the marketplace, and that our overall solution offering will become the backbone of how we present ourselves. As end-users seek increasingly integrated solutions, connecting not only their security solutions into a single offering but also as a component to a broader ecosystem that provides them an overarching solution for their business needs, AMAG is driven to provide you with both the products and the support to meet their demanding expectations. AMAG not only leads the industry as a provider of enterprise access solutions, but also as a provider of visitor management, PSIM, and PIAM, and Video Management Solutions. While a broad product offering and its connected ecosystem are important, we also need to put a solid infrastructure in place to support you. In our recent quarterly executive management meeting, we evaluated our current capabilities and uncovered the gaps we have in providing our expected level of support to our partners. We developed a plan to enhance and improve our support capabilities because we believe that having a solid product portfolio is only one part of a quality partnership with our channel. We must ensure that we have a solid foundation in place to support our ambitious product and service offerings.

Starting with our internal team, we are working to enhance our entire organization’s knowledge of our product and service offerings. It is important that everyone can support our valued partners to ensure a quality installation in our mutual end user’s operations. If everyone in AMAG becomes knowledgeable, we become a better supplier to you with each of our employees being able to deliver the correct solution for the application. Our sales, customer service, and technical support teams all need to be well-versed in our products and also in understanding network topology and how we fit. We are upping our game at AMAG, all with the intent to improve our support to you so that you can improve your end-user support.

Unfortunately, all of the above takes time. It never happens overnight, however once we achieve our milestones you will feel the difference. Already our employees are seeing a positive change in AMAG, as I hope that you are as well. We are driven to succeed, and as I have previously mentioned, we have a great deal of things in the works. You will begin to see these elements come to fruition, with the most immediate coming in December, where we will be publishing for the first time in a long time a product roadmap. Soon this will be followed by a more complete product vision. One that provides you clarity on where we are headed and how we are going to get there.

At AMAG we are driven to continuously improve and are working hard to become better at the things that already make us a leader in our industry. We are excited to have you as our partner and look forward to our mutual success. Let’s finish 2023 with a bang, and kick off the new year with a fast start!

All the best, and happy holidays

Dave

Time is Running Out! Take Advantage of the SSA Amnesty Program and Renew Without Penalty

Do you have an expired Site Support Agreement? Act now before it’s too late! Now is the time to renew with our new SSA Amnesty Program!

AMAG is waiving the lapsed coverage fee AND the penalty fee for expired SSAs that we receive an order for from September 1 – December 31, 2023. Plus, receive a 5% discount when you buy a 3-year SSA.

Different levels are available depending on your needs.

Gold Level:

• Free software upgrades and patches

• Remote video technical support.

• Free support for all certificated third-party integrations

Platinum Level:

• Designated program manager

• System checks to ensure optimal performance

• 24/7 technical support, an accelerated path to Tier 3 and site visit escalations

• Free replacement of AMAG-manufactured controllers

• Free database conversions

• Integrated 3rd party product support

• Free end-user classroom training

• Predictable planning for system expense

Save money and renew now to ensure your Symmetry system is operating efficiently. This promotion is valid for sites expired in 2022 or earlier.

Don’t wait! Email ssa@amag.com to renew your SSA.

What’s New with AMAG Training?

In an effort to streamline the Training experience, we have enhanced our offerings to meet the modern-day needs of our partners and customers.

Symmetry Operator Course Available On-Demand

The Operator course is designed to help our customers become subject matter experts in performing their day-to-day work within the Symmetry Access Control system. Just sign up and begin training immediately and complete the course at your own pace. Access to content after the training will make for a stronger workforce. Register today.

Symmetry Certification Update

Starting August 1, the Symmetry Certification has moved to a two-year recertification process. Any new certification will be active for two years, and anyone recertifying will also have two years between recertifications. This will make it easier for technicians and help them manage their time.

Essentials Course moves to Azure VMs

We have also moved the Essentials Certification and End-User Manager courses to Azure VMs. This has allowed us to shorten the course from 5 days to 4 days. The use of VMs has also allowed us to use a transaction simulator application, so there is no need for equipment in the classroom. The virtual environment ensures that each student has a working server to install, program and monitor Symmetry, creating a better learning environment.

We have many new changes coming in the near future, so stay tuned!

AMAG Technology Releases Symmetry Access Control V9.5

AMAG Technology released Symmetry Access Control V9.5. Several new enhancements are included in this release. Click here to read the full story.

Migrate your Casi system to Symmetry SR and Buy One Get One

Your Casi-Rusco system has been left behind by others, but not by AMAG. AMAG is the only provider in the world with a supported transition plan. We stand firm, providing smart solutions to keep your legacy system going strong. And for a limited time, purchase a Symmetry SR panel and get a second one FREE.

Get the offer now.

New RMA Process Implemented

A new RMA process was developed with the goal of making AMAG easier to do business with.

To start an RMA, customers should first contact Technical Support via phone or email. Technical Support can be reached by calling +1 (800) 874-1091 or by email at technical.support@amag.com.

The Technical Support team will start an RMA ticket and validate the issue, product, and warranty status. Once this has been completed, the customer will receive an RMA number for tracking. The Customer Service team will provide email updates as the replacement hardware is packed and shipped from the warehouse. The customer will then receive details on how to dispose of their old hardware.

Please note the RMA Form is no longer required as Technical Services/Customer Service will work with the customer to obtain the relevant data.

Customer Webinar Featuring Zenitel Integrated Audio and Symmetry Analytics

Our November webinar featured Kelly Lake, Director of Global Strategic Alliances, Safety & Security for Zenitel where she highlighted the benefits of using integrated audio with access control. An update on Symmetry Analytics from AMAG Product Manager, Matthew Macintosh was also given. Watch the webinar!

Microsoft® Security Updates & Symmetry Systems Requirements

The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the November 2023 versions. Microsoft Security Updates are available for:

• v9.x

• Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v9.x and hosted systems. We are no longer providing a document for v8.x because Microsoft stopped supporting Server 2012 and 2012 R2.

Holidays 2023

UK Office

December 25, Christmas Day

December 26, Boxing Day

US Office

December 25, Christmas Day

The post AMAG Symmetry Scoop – November 2023 appeared first on AMAG.

 

 

 

 

 

 

 

 

 

 

Did You Know AMAG Manufactures its Own Products?

 

 

 

 

 

 

WEBINAR: A Sound Strategy: Audio and Analytics Fortify Security Teams

 

 

 

 

 

 

 

 

Are you using all the information available to you for comprehensive situational awareness? Join us for this month’s webinar featuring AMAG’s strategic audio partner, Zenitel. And, learn how AMAG’s upcoming release of Symmetry Analytics can help you stay ahead of potential threats.

 

• Learn why adding audio is critical to a security program.

• See why leveraging your access control data can help you make better decisions with Symmetry Analytics.

Register now to learn about the latest advancements and how they can help you increase response time, streamline your operations and be more efficient.

 

 

Join our webinar on Tuesday, November 21, 2023
10 am PST / 1 pm EST / 6 pm GMT

 

 

 

AMAG Releases Symmetry CONNECT Identity Management and GUEST Visitor Management System V1.73.30

 

 

 

 

 

The newest Symmetry CONNECT Identity Management version includes several bug fixes.

 

 

 

Key Issues Resolved:

• We have addressed an issue where the identity filter for user-defined fields was not working in conjunction with other filters in IDM.
• We have addressed an issue where users could not select terminated, expired, or suspended identities as a filter option in CONNECT reports.
• We have addressed an issue where the “Sync to PACS” functionality would default to the legacy card type instead of the selected default card type when syncing via the Access Groups Only option.
• We have addressed an issue whereby Credential expiration was occasionally not being applied. Read more.

SSA Amnesty Program Announced – Renew Your SSA Without Penalty

 

 

 

 

 

 

 

Do you have an expired Site Support Agreement? Are you concerned about having the best support for your Symmetry System? Now is the time to renew with our new SSA Amnesty Program!

 

 

 

AMAG is waiving the lapsed coverage fee AND the penalty fee for expired SSAs that we receive an order for from September 1 – December 31, 2023. Plus, receive a 5% discount when you buy a 3-year SSA.

 

 

 

Different levels are available depending on your needs.

 

 

 

Gold Level:

 

• Free software upgrades and patches

• Remote video technical support.

• Free support for all certificated third-party integrations

Platinum Level:

 

• Designated program manager

• System checks to ensure optimal performance

• 24/7 technical support, an accelerated path to Tier 3 and site visit escalations

• Free replacement of AMAG-manufactured controllers

• Free database conversions

• Integrated 3rd party product support

• Free end-user classroom training

• Predictable planning for system expense

Save money and renew now to ensure your Symmetry system is operating efficiently. This promotion is valid for sites expired in 2022 or earlier.

 

 

 

Don’t wait! Email ssa@amag.com to renew your SSA.

 

 

 

Microsoft® Security Updates & Symmetry Systems Requirements
The Microsoft® Security Update statements are available on the Partner website. Go to Technical Bulletins/Microsoft Security Updates and look for the October 2023 versions. Microsoft Security Updates are available for:

 

• v8.x

• v9.x

• Hosted Systems

These updates document the Microsoft patches that have been evaluated against supported Windows and Server platforms for Symmetry versions v8.x, v9.x and hosted systems. We are no longer updating the V7.0.1 patch testing due to Microsoft withdrawing free OS support.

Holidays 2023

UK Office
December 25, Christmas Day
December 26, Boxing Day

US Office
November 23, Thanksgiving
November 24, Day after Thanksgiving
December 25, Christmas Day

 

 

 

 

 

The post AMAG Symmetry Scoop – October 2023 appeared first on AMAG.

The post AMAG Symmetry Scoop – September 2023 appeared first on AMAG.